I didn't get the refund, and was told that you may ONLY get a refund within the first twelve hours of using the service. EDIT*** I have since cancelled the service and asked for a refund since I only had the service for three days and every day I had crashes and stability issues.
This is the worst customer service I have ever had it seems everyone from the server was hired on fiverr and have literally no idea what minecraft even is. The customer services reps even specifically said "I am unable to help you but I would recommend googling ariesapi and cron tasks".
#CREEPR HOST HOW TO#
I actually had to learn how to edit an ssh and whatever the heck ariesapi was, all just to set up a cron job for a scheduled task to happen at a specific time. So I was told to set up scheduled restarts (I already had but apparently I had to make new ones?) and in order to set them up I have to learn how to code. I had no more than three people on my FTB server and the server was crashing multiple times a day. The absolute worst server host I've ever seen. There are hosting providers that offer far better deals over CH and have the same if not more functionality offered. Tl dr, if you are going to charge premium prices, you should offer a premium service and have half decent policies when it comes to refunds and troubleshooting. Bisect also offer a very similar feature rich fancy management interface, and have functionality that instantly restarts a crashed server. We switch to Bisect hosting on the same modpack, same level of server package etc for 50% of the cost, the server was up and running in minutes and we did not experience any of the same crashes or issues despite the only change being the host provider. They also pretty much blamed us and the modpack for the issues, stuck by the 'its a modpack so not our responsibility' (Which is missing the point) and different supports contradicted what each other said on live chats vs tickets. They immediately denied as they have a measly 12 hour refund policy, which depending on the time of day you buy the server is barely enough time to use it let alone find and troubleshoot any problems yourself before asking for a refund.
After several days of trying to fix this and minimal actually playing the server, we gave up and asked if it'd be possible to seek a refund as there was no discernible reason for the crashing since it was not reproducible on other providers/even home hosting it, and the lack of being able to auto restart meant we were left without a server for several hours a day when nobody was around to start it. After back and forward with support they suggested this was entirely the fault of the modpack, but after checking with the modpack author and Discord (A very very popular modpack), this was not a known issue or something anyone else was complaining about and we were facing it on two separate freshly wiped servers with little to no playtime on them, of the server crashing sometimes every hour or so and even crashing when nobody was on it. Our server was suffering constant crashes from the get go and would not auto-restart on crash, so if nobody was around to manually restart it then people were stuck not being able to play when they wanted. Poor customer service, policies, competitors offer more for lessĪ few friends wanted to get a MC server going to play a bit - Creeperhost charge very premium prices and talk the talk so we went with them, being UK based as well.
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